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  Help

If you are having trouble watching a SUGAR MAMA ONLINE spot or survey, click here or send us an email at: sugarmamahelp@virginmobileusa.com.

If you are having trouble receiving SUGAR MAMA MOBILE messages on your phone, click here or drop us an email at: sugarmamahelp@virginmobileusa.com.

If you need help with your Virgin Mobile phone service, click here.



   
  FAQs
I heard that you can earn Virgin Mobile airtime with Sugar Mama, is that true?

Who can use Sugar Mama?

Are there any additional requirements to use Sugar Mama? 

How does Sugar Mama work?

How much airtime can I earn with Sugar Mama?

Will it cost me anything?

How much time will it take me to earn some airtime?

How do the minutes appear on my account? 

Do I have to do something with Sugar Mama every month?

How soon can I start earning minutes?

How do I get my airtime?

What if I’m having trouble watching an online ad?

What if I’m having trouble receiving SUGAR MAMA MOBILE messages on my phone?

Will Sugar Mama minutes show up in my account history in My Virgin Mobile?

If I’m getting minutes from Sugar Mama, do I still need to Top-Up my account $20 every 90 days?

How can I find out more about the products and services being showcased by partners?

What information do you collect about me through Sugar Mama?

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FAQ Answers

Q. I heard that you can earn Virgin Mobile airtime with Sugar Mama, is that true?
A. Yes. With Sugar Mama, you can earn Virgin Mobile airtime for watching ads and doing other things with our partners.

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Q. Who can use Sugar Mama?
A. Sugar Mama is only open to Virgin Mobile customers whose accounts are active. But feel free to tell your friends about earning airtime with Sugar Mama – it’s another reason for them to come aboard Virgin Mobile.

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Q. Are there any additional requirements to use Sugar Mama? 
A. You’ll need Internet access in order to set up and manage your account. In order to use SUGAR MAMA ONLINE, cookies and javascripts will need to be enabled in your Internet browser. To use SUGAR MAMA MOBILE on your phone, incoming text messages will need to be enabled on your phone. 

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Q. How does Sugar Mama work?
A. Give us a minute of your time, get a minute of airtime. It’s that simple. There are two ways to meet your Sugar Mama:

  • SM ONLINE: Watch short online video spots and tell us what you think or fill out brief surveys about brands, products, and services.
  • SM MOBILE: Answer questions via text message.

To learn more, click here.

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Q. How much airtime can I earn with Sugar Mama?
A. You can earn up to 75 minutes each month. The more services you use, and the more time you spend with Sugar Mama, the more you earn. It’s that simple.

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Q. Will it cost me anything?
A. Just your time. (Which you’re getting airtime in return for.) That’s all.

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Q. How much time will it take me to earn some airtime?
That depends on how much time you want to spend with Sugar Mama.

With SM ONLINE for example, most video spots are only 30 seconds long. After you watch the ad, we’ll ask for you to spend an additional 15-20 seconds to answer questions about the spot and provide feedback. In return, you’ll earn one minute. So all in all, it takes less than a minute of your time to earn a minute of airtime.

SM MOBILE interactions to take half as much time – that’s why you need to reply to two messages to earn one minute.

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Q. How do the minutes appear on my account? 
A. One bonus “minute” from Sugar Mama equals whatever one minute is worth on your Virgin Mobile TALK option. That means, for each minute you earn with Sugar Mama, you’ll get:

  • One minute on minute-based TALK options: $59.99 TALK, $44.99 TALK, $34.99 TALK, $24.99 TALK, $14.99 TALK, and Month2Month.
  • 25¢ on Minute2Minute.
  • 18¢ on 18¢ TALK.
  • 10¢ on $6.99 TALK, Day2Day, and Inner Circle.

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Q. Do I have to do something with Sugar Mama every month?
A. Of course not. But if you want to sit back and pass up on earning free airtime, that’s your choice. Why miss out?

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Q. How soon can I start earning minutes?
A. You can start earning airtime as soon as you sign up for one or more of the Sugar Mama services.

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Q. How do I get my airtime?
A. After successfully completing a Sugar Mama activity (like watching and responding to an ad or replying to a series of text messages), your account will be updated to reflect the additional airtime. The minutes should be posted within an hour after you complete the Sugar Mama activity.

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Q. What if I’m having trouble watching an online ad?
A. Contact our Customer Service department by clicking here.

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Q. What if I’m having trouble receiving SM MOBILE messages on my phone?
A. Contact our Customer Service department by clicking here.

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Q. Will Sugar Mama minutes show up in my account history in My Virgin Mobile?
A. Yes. Airtime awarded from Sugar Mama will show up as an adjustment in your account transactions.

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Q. If I’m getting minutes from Sugar Mama, do I still need to Top-Up my account $20 every 90 days?
A. If you’re using a TALK option where you need to add $20 every 90 days to keep your service working, you’ll still need to do that. Minutes earned from Sugar Mama don’t count towards that $20 every 90 days.

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Q. How can I find out more about the products and services being showcased by partners?
A. Click on “My Sugar Mama Account”<link> to see a list of partners that you’ve seen recently on Sugar Mama. Follow the links to go to the partner’s site.

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Q. What information do you collect about me through Sugar Mama?
A. We’ll also ask for your phone number to make sure that we have your permission to send you text messages. We’ll also ask you to tell us a little about yourself – things like your age, gender, and zip code as well as your favorite movie, music, etc.  That way, we’ll send you ads from partners that you actually might be interested in. To learn more about our Privacy Policy, click here.


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